SAVVI’s banking client manually generates a list of customers who have overdrafts. The problem is that list is generated after the overdraft happened, too late to help the customer avoid bounced checks, fees, and other issues. The bank wanted to be more proactive, helping their clients avoid the Overdraft and increasing customer satisfaction and retention.
What the bank needed was a predictive tool. Using SAVVI AI, the customer could build an “Overdraft Warning System” that monitors bank accounts and predicts the probability of an overdraft event in the next 30 days. Any customer whose probability exceeds 25% would be a target for communication or even additional credit products to help avoid the bounced checks.